Privacy Policy
This Privacy Policy (“Policy”) explains how Geo Lah Pte. Ltd. (“Geolah”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal data (“Personal Data”) when you use our mobile applications, websites, products, features, and services globally (collectively, “Services”).
1. What Personal Data We Collect:
- a) We collect various types of Personal Data when you use our Services, including:
- b) Device information (model, serial number, IP address)
- c) Location data (for pickups, route detection, delivery)
- d) Transaction information (payment method, distance travelled)
- e) App and website interaction data (features used, content viewed)
- f) Information you provide directly (user profiles, driver applications)
- g) Information from other sources (referral programs, partners)
Sensitive Personal Data
We only collect sensitive data, such as race, national ID, health data, and biometric data, with your consent or as required by law.
2. How We Use Your Personal Data:
- a) Provide and improve our Services (ride-hailing, parcel delivery)
- b) Ensure safety and security (screening drivers, detecting fraud)
- c) Offer customer support and resolve issues
- d) Conduct research and development
- e) Comply with legal requirements
- f) Send marketing communications (with your consent)
3. Who We Share Your Personal Data With:
- a) Other users (customers, drivers, delivery partners)
- b) Geolah partners (for promotions, integrations)
- c) Subsidiaries and affiliates
- d) Service providers (payment processors, cloud storage)
- e) Legal advisors and authorities (when necessary)
4.Your Rights Regarding Your Personal Data
- You have certain rights regarding your Personal Data under Singaporean data privacy laws. These may include:
- a) Accessing your Personal Data
- b) Correcting or deleting your Personal Data
- c) Restricting or objecting to the processing of your Personal Data
- d) Withdrawing your consent
- e) Data portability (receiving your data in a machine-readable format)
5. How We Protect Your Personal Data
- We take reasonable measures to protect your Personal Data from unauthorized access, use, or disclosure. However, no online transmission is completely secure.
6. Additional Information
- This Policy applies to both customers and driver-partners/delivery partners. We may use in-vehicle audio/video recording for safety and security purposes. We obtain consent for collecting Personal Data of minors from their parent or legal guardian. We use cookies and similar technologies to collect data and personalize your experience. You can opt-out of marketing communications and manage cookie settings.
7. Independent Data Controllers
For Geolah’s Corporate Accounts, Geolah and the Client (company using Geolah’s services) are independent data controllers. Each party is responsible for collecting, using, and protecting Personal Data according to their agreements and applicable laws.
This simplified version is easier to understand for users of Geolah’s ride-hailing and parcel delivery services in Singapore. It addresses the key points of data collection, usage, sharing, and your rights under Singaporean data privacy laws.
8. Contact Us
If you have any questions about this Policy or your rights, Please contact us at contact@geolah.com.
9. Changes to This Policy
We may update this Policy at any time. Your continued use of our Services signifies your acceptance of the changes.