*Services above are hourly bookings 

As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account.

You are not required to pay the admission fee if you have any of the following:

• Sentosa Staff Pass
• Sentosa Islander Membership
• Hotel Complimentary Pass

In these cases, the driver should use the manned entry lanes to waive the island admission fee.

All cars and taxis will be charged, more details refer to the link

For most services on Geolah, ERP/toll charges are not included in the fare. If a customer passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip.

Important Notes:

Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimizes routes for accurate pick-ups and drop-offs, which may include passing through ERP/toll gantries. However, for GeoCar and Delivery Services, ERP/toll charges are included in the fare.

Yes, appeals for cancellation and wait time fees may be possible, subject to approval. Please provide more details and send in to support@geolah.com. Geolah will review your case. If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund.

Geolah platform fees are as follows: 

Fares ≤ S$15.00: S$0.55 

Fares ≥ S$15.01: S$0.75 

These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures. 

There will be no extra charges, our driver partners are encouraged to keep their boots clear to accommodate customer belongings.

There will be a $2.50 fee for booster seat.

The cancellation fee applies to all rides and delivery services.

The fee will be $5 for additional stop with extra distance travelled. 

Customers will be charged a $80 cleaning fee for any excessive mess that requires professional cleaning. This includes but is not limited to: vomiting, stains, or pet waste. The fee compensates the driver partner for approximately 1.5 hours of downtime needed for cleaning. 

Yes, you can change your destination while in transit for an additional fee of $2.50. Please note that destination changes can only be done through the app.

Wait time & Cancellation fees:

Other fees:

After each trip, you’ll receive an email with a detailed e-receipt showing the fare breakdown and any additional charges. You can also access your complete ride history through the Geolah app. This provides a record of all your trips, including dates, destinations, fares, and payment methods used.

If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account. 

3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website. 

Here are a few possibilities:

• Insufficient bank or credit balance
• Maxed out credit/charge limit for the day: You can adjust this limit through your card-issuing bank. 
• Issuing bank rejects multiple transactions from the same merchant: Contact your bank to allow future Geolah transactions. 
  
  In most cases, we encourage you to inform us of the issue through our support channel if it happens. 

Children are welcome to book with us. However, all customers standing between 1 to 1.35m must use a booster seat, as required by law. 

The total number of stops is 3.

Following LTA regulations and ensuring customers safety, Geolah require selecting the correct service based on your group size. The table below details the maximum customer capacity for each service type:

The maximum luggage capacity for each service type is a guideline based on available space. Consider a large suitcase to be approximately 27 inches. To avoid cancellation fees, please book the appropriate service based on both the number of customers and the amount of luggage you have. If you have more luggage than the recommended amount, you’ll need to book additional rides.

The car boot is ideal for foldable wheelchair. If it doesn’t fit, check with your driver partner about using the customers seats.

The fare for your trip is determined solely by your pick-up and drop-off locations. Our platform optimizes routes to enhance pick-up/drop-off accuracy and overall safety, which may entail passing through ERP/toll gantries.

No worries, your ride request hasn’t been matched yet and no charges have been incurred. This could be because of high demand, peak hours, bad weather slowing down traffic, or a temporary internet issue.

Our platform automatically detects your location. There are two ways to optimize your pickup: 

1. Locate your exact pickup point on the map. 
2. Enter any additional notes in the field below the pickup location. 

Bookings are for ground-level pickup and drop-off, except at designated points in residential, hotel, and shopping mall areas.

GeoPets is a pet-friendly transportation service for Geolah users, allowing you to travel with your pets at an affordable price. Common pets, including cats, rabbits, turtles, hamsters, birds in cages, fish in bowls or plastic bags, and dogs (either in a carrier or leashed), are welcome. 

GeoPets accommodates up to two customers, not including pets. A maximum of two medium-sized pets or one large-sized pet is allowed per ride. Any other arrangements are at the driver partner’s discretion. Please note that pets are not insured during GeoPets rides. 

Geolah’s transport and delivery services are operational 24/7.

Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.

Try these tips:

Android Users:

Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
Uninstall/Re-install the Geolah app from the Store.

iOS Users:

Close the Geolah App completely. Restart your phone.
Uninstall/Re-install the Geolah App from the Store.

Please make sure your location settings are enabled. If live tracking isn’t working, the driver may not have opened the app. If the problem persists, try restarting the app.

Yes, you are able to share your trip details.

Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.

Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience.

The Geolah app allows you to enter specific pickup details, such as “waiting at the lobby,” “car park,” or “entrance.” However, this excludes restricted zones, bus lanes, and bus stops. For other specific requests, you can use the “Driver Notes” field or the call/text feature to communicate directly with your driver.

No. Drivers cannot travel to your new location due to safety concerns. You will need to cancel the booking and rebook with the correct pickup location.

*Cancellation fee may apply.

A driver partner can terminate a ride for the following reasons: 

Customer Misconduct:

• Verbally or physically abusive behavior 
• Intoxicated or engaging in illegal activities 
• Not following instructions for safe vehicle use
• Violating Geolah platform’s terms of use 

Vehicle Breakdown or accident.

Let’s work together to ensure a safe and enjoyable experience for everyone. 

Kindly contact the driver to verify their current location. Please note that drivers may impose a waiting fee after a 3-minute wait at the accurate GPS-confirmed pickup point. We kindly request that customers adhere to punctuality and confirm their presence at the designated pickup location.

If you were involved in an accident, with injuries:

Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

If you were involved in an accident, without injuries:

1. Exchange info: Get contact details, plate numbers, and photos of damage.
2. Report for claim: File a police report within 24 hours for insurance claims.
3. Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

Geolah prioritizes well-maintained vehicles, and driver partners are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip. 

Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.

Your safety is our priority at Geolah. Report immediately within the Geolah App:

Menu – Support – Report.

Your safety is our priority at Geolah. If the driver who arrives doesn’t match the information in the app (such as photo, name, vehicle registration number, etc.), report it immediately through the Geolah app: 

Menu → Support → Report. 

The fastest way to find or retrieve a lost item is to contact the driver directly:

• Tap on Trips → Activities → History → Contact Driver 

If the Item is Found: 

• Arrange privately with the driver to return the item in a timely manner. 
• We recommend compensating the driver partner for the trip, based on the distance from their location to yours (recommended minimum fare of $25-$30 to cover the driver’s time). 

If the Item is Not Found or your trip has ended more than 24 hours ago: 

• Lodge a police report. 
• Send a copy of the police report to support@geolah.com

Geolah cannot guarantee that the driver partner will have your item or be able to return it immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons. 

New to Geolah? Download the app now and claim your welcome coupon.

Here’s how you can enjoy more:

1. Pay with ease: Use your favorite debit or credit card for cashless payments.
2. Stay protected: Opt-in for enhanced customer insurance coverage.
3. Share the love: Refer friends and earn rewards together.
4. Ride more, save more: The more you ride, the more coupons you’ll earn.

No, Geolah coupons only applies for cashless payment methods. Any cancellation, wait time fees or additional charges such as ERP/tolls need to be paid separately.

You can apply through the following:

• Enter Your Details: Pick-up and drop-off locations, choose your preferred vehicle type.
• Apply Your Code: Click payment section. Add your preferred cashless payment method and then “Apply Coupon”
• Alternative Method: Go to “Menu” > “Coupon” > “Copy”

Invalid coupons cannot be applied. Expired coupons will be moved to the past section. Please ensure that your coupon code is valid and meets all the necessary terms and conditions before attempting to use it.

Geolah coupons cannot be exchanged for cash, credit, or other forms of payment.

You may refer here for more information.  

Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.  

Yes, we encourage both driver partners and customers to share honest feedback and ratings to help us continuously improve the user experience.

Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.

Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare.

GeoCar (Limo) is a service for flexible time bookings. You can book a limo from 1 – 8 hours and make as many stops as needed. This service is well-suited for sightseeing tours, errands, or bar crawls where multiple stops are expected.

An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum of 7 days.

Both driver partners and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.

GeoTaxi is a metered service from the following operators:

• Comfort Delgro
• Strides Premier Taxi
• Prime Taxi
• Trans-cab

Huawei mobile devices are not compatible with the Geolah app. This is because the Geolah app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah app is not available.

All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.