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Code of Conduct

Singapore | 2026 Edition

Geolah is committed to providing a safe, reliable and respectful ride-hailing experience for customers, drivers and everyone using our platform. 

All customers must comply with this Code of Conduct, the applicable Geolah Terms of Service, platform policies and Singapore laws and regulations. 

Violations may result in warnings, account restrictions, temporary suspension or termination, depending on the nature and severity of the incident and applicable terms and law. 

A. Safety & Legal Compliance

1. Zero Tolerance for Violence, Harassment and Abuse 

Customers must treat drivers, fellow passengers, Geolah personnel and members of the public respectfully.
The following behaviours are strictly prohibited:
  • Physical violence, assault or threats of violence.
  • Sexual harassment, unwanted advances or inappropriate touching.
  • Verbal abuse, intimidation, stalking or threatening behaviour.
  • Offensive, abusive or sexually inappropriate comments or gestures.
  • Harassment through calls, messages, social media or other communication channels.
Customers must not contact drivers for personal reasons after a trip using contact details obtained through Geolah. Communication relating to lost property or legitimate trip-related matters should take place through appropriate support channels.

2. Follow Road Safety Laws

Customers must:
  • Wear seatbelts correctly throughout the journey.
  • Ensure children use appropriate child restraints or booster seats where required by Singapore law.
  • Inform Geolah of child-seat requirements when making a booking, where the booking service supports this option.
  • Never request drivers to speed, disregard traffic signals or commit traffic offences.
  • Avoid requesting pickups, drop-offs or stops in restricted, unsafe or unlawful locations.
  • Follow reasonable safety instructions from drivers.
  • Avoid distracting or interfering with drivers while the vehicle is moving.
Drivers must not be pressured to undertake unsafe or unlawful actions.

Insurance – Ride Protector 

All Geolah rides are covered by Ride Protector, underwritten by Etiqa Insurance, with coverage of up to S$10,000, subject to the applicable insurance policy terms, conditions, limits and exclusions. 

3. Prohibit Illegal Activities and Dangerous Items 

Customers must not:
  • Use Geolah to facilitate illegal activities.
  • Carry illegal drugs, prohibited weapons or unlawful items in the vehicle.
  • Bring dangerous or hazardous materials that could endanger drivers or passengers.
  • Smoke or vape during a booking.
  • Threaten or intimidate drivers into participating in unlawful activities.
Customers who reasonably suspect that a driver is impaired by alcohol or drugs should prioritise their safety, request to end the journey at a safe location and contact the authorities where necessary. 

4. Respect Vehicles and Other People’s Property

Customers must not:
  • Steal, damage, vandalise or deliberately misuse a driver's vehicle or belongings.
  • Damage seatbelts, doors, windows or other vehicle equipment.
  • Leave rubbish or create unnecessary mess in the vehicle.
  • Engage in behaviour that creates an unreasonable safety or hygiene risk.
Customers may be held responsible for damage or cleaning charges where permitted under the applicable Terms of Service and Singapore law. 

5. Respond Appropriately to Emergencies 

In an emergency, customers should prioritise their safety and contact the appropriate emergency services.
Once safe, customers should report relevant accidents, threats, harassment or serious safety incidents to Geolah through its official support channels.
Customers should provide accurate information when reporting incidents. 

B. Respectful & Responsible Ride Experience 

1. Treat Drivers Fairly and Without Discrimination 

Customers must treat drivers with courtesy and respect.
Discriminatory remarks, harassment or abusive behaviour based on race, religion, nationality, disability, gender, sexual orientation, age or other personal characteristics are prohibited.
Customers must not threaten, intimidate or pressure drivers into providing services that violate applicable laws or platform policies.

2. Be Punctual and Honour Your Bookings 

Customers should:
  • Book a ride when reasonably ready to travel.
  • Arrive at the agreed pickup location promptly.
  • Communicate with drivers when necessary.
  • Avoid unnecessary cancellations or repeated no-shows.
  • Cancel bookings through the app when they are no longer required.
Applicable cancellation or waiting fees may apply in accordance with the relevant service terms.
Customers remain entitled to cancel a booking for legitimate safety or other valid reasons. 

3. Provide Accurate Pickup, Drop-off and Trip Information

Customers must:
  • Select accurate pickup and drop-off locations.
  • Choose safe and lawful pickup and drop-off points.
  • Verify the vehicle and driver details before boarding.
  • Inform drivers of relevant booking details where necessary.
  • Use available in-app features or approved procedures to request changes to a destination.
  • Avoid demanding unauthorised detours, stops or changes to the agreed trip.
Drivers must not be pressured to stop or perform pickups and drop-offs where doing so would be unsafe or unlawful. 

4. Maintain Appropriate Behaviour During Trips 

Customers must:
  • Treat drivers and other passengers respectfully.
  • Refrain from smoking, vaping, spitting, shouting or using abusive language.
  • Avoid damaging the vehicle or interfering with its operation.
  • Refrain from consuming food or drinks where prohibited by the applicable service rules.
  • Keep personal belongings secure and remove rubbish when leaving.
  • Ensure accompanying passengers, including children, behave safely and appropriately.
Customers must not carry more passengers or luggage than the vehicle can legally and safely accommodate. 

5. Respect Driver Privacy and Personal Data 

Customers must protect personal information obtained through Geolah, including driver names, contact numbers, vehicle registration details and other identifiable information.
Customers must not:
  • Disclose driver information to unauthorised parties without a lawful basis.
  • Publish private driver information or trip details on social media unlawfully.
  • Contact or harass drivers for unrelated personal purposes.
  • Record or distribute images, audio or video in ways that violate applicable laws or privacy obligations.
  • Use driver information for unauthorised commercial activities.
Customers may report genuine safety concerns, submit relevant evidence to Geolah or the authorities, and provide honest feedback through appropriate channels.

C. Platform Integrity & Accountability 

1. Use the Appropriate Geolah Service

Customers must select a service suitable for their travel requirements.
Before booking, customers should consider:
  • The number of passengers.
  • Luggage and available vehicle space.
  • Child-restraint requirements.
  • Accessibility needs, including foldable wheelchairs or mobility aids.
  • Any other special requirements supported by the selected service.
Customers must not overload vehicles or use passenger rides to transport unaccompanied goods or bulky items outside the permitted scope of the service. 

2. Protect Your Account and Use the Platform Responsibly 

Customers must:
  • Provide accurate information when registering and using Geolah.
  • Keep account details and contact information up to date.
  • Protect passwords and other account credentials.
  • Avoid creating duplicate or fraudulent accounts.
  • Not allow unauthorised persons to access or misuse their account.
  • Use the official Geolah app and approved booking channels.
  • Report suspected account compromise promptly.
Customers who book rides for others must provide accurate booking information and take reasonable steps to ensure passengers understand the applicable conduct requirements, where such bookings are permitted by Geolah. 

3. Prevent Fraud, False Claims and Promotion Abuse  

Customers must not engage in fraudulent, deceptive or manipulative activities to obtain fares, discounts, vouchers, referral rewards, refunds, promotional benefits or other advantages dishonestly.
Prohibited activities include, but are not limited to:
  • Creating fake, duplicated or manipulated bookings or trips.
  • Colluding with drivers or other parties to generate fraudulent trips or obtain unauthorised benefits.
  • Creating or using multiple, fake or unauthorised accounts to claim vouchers, promotional codes, referral rewards or other benefits for which they are not eligible.
  • Misusing, duplicating, selling, transferring or distributing vouchers, promotional codes or rewards in violation of the applicable promotional terms.
  • Manipulating referral activities, registrations, booking information or transactions to obtain rewards dishonestly.
  • Redeeming or attempting to redeem expired, invalid, unauthorised or fraudulently obtained vouchers or promotional benefits.
  • Submitting knowingly false complaints, payment disputes, refund claims or compensation requests.
  • Exploiting promotional campaigns through deliberately falsified information or other deceptive activities.
Geolah may review and investigate suspected fraudulent activities and, where permitted under the applicable Terms of Service and promotional conditions, withhold, cancel or revoke vouchers, promotional benefits or rewards obtained through confirmed violations.
Geolah may also take appropriate account enforcement action in accordance with this Code of Conduct, applicable platform policies and Singapore law.
A flagged transaction does not automatically establish fraud. Genuine complaints, legitimate payment disputes and good-faith reports of suspected wrongdoing remain permitted. 

4. Make Accurate and Timely Payments   

Customers must:
  • Select a valid payment method where required.
  • Review applicable fares and charges before confirming a booking.
  • Pay the correct fare and any legitimate additional charges in accordance with the applicable service terms.
  • Avoid payment fraud, intentional fare evasion or manipulation of transactions.
  • Raise payment discrepancies through Geolah's official support channels.
Customers should not be pressured to make unauthorised off-platform payments. 

5. Respect Platform Rules and Cooperate with Reviews 

Customers must comply with applicable Geolah Terms of Service, platform policies and lawful requirements.
Where reasonably necessary, customers may be asked to provide relevant information concerning safety incidents, disputed transactions or suspected misconduct.
Customers must not threaten, harass or abuse Geolah personnel when seeking assistance or raising complaints.
Customers remain entitled to provide genuine feedback, dispute charges and report suspected wrongdoing in good faith. 

6. Enforcement, Review and Appeals    

Geolah may investigate suspected violations of this Code of Conduct.
Depending on the seriousness of the incident and available evidence, Geolah may take appropriate action, including: 
  • Issuing a warning or advisory.
  • Restricting access to particular platform features.
  • Temporarily suspending an account.
  • Terminating platform access for serious or repeated violations.
  • Referring suspected unlawful conduct to the relevant authorities where appropriate.
A complaint or flagged activity does not automatically establish a violation.
Customers may contact Geolah Support to request a review of an account restriction or enforcement decision. Reviews will be handled in accordance with applicable platform procedures, contractual terms and Singapore law. 

Application of This Code 

This Code of Conduct applies to customers using Geolah’s platform services in Singapore.
It should be read together with the Geolah Terms of Service, Privacy Policy, applicable promotional terms and Singapore law.
Geolah may update this Code from time to time, with appropriate notice where required. 

By using Geolah as a customer, you agree to comply with our Code of Conduct. For questions or concerns, please refer to our FAQs or contact our support team. 

Geolah Pte. Ltd.

Customer Code of Conduct — 2026 Edition