FAQs

Need some help?

Passenger
Driver

  1. Download the Geolah app from your app store. Sign up: with Mobile Number, Google, Apple, or Facebook.
  2. Existing Geolah Users: Enable Face ID/Biometric authorization for easier access.
  3. New Geolah Users: Enter your mobile number.
  4. Key in the OTP (One-Time Password) when prompted. Registration Success!
  1. Open the app
  2. Navigate to the Menu top left corner.
  3. Select the Edit option.
  4. Update your details & save changes.

Your profile will be updated with the new details.

For the security and privacy of all users, Geolah requires each passenger to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.

We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our passengers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.

If you have made the decision, kindly follow the steps: 

  1. Log in to your account and open the side menu. 
  2. Go to ‘Settings’. 

Click on ‘Delete’ at the bottom of the page. 

To maintain your account, passengers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.

We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.

Yes, your account may be suspended for:

  1. Respect and Safety: No assault, harassment, or abuse.
  2. Follow the Law: Obey traffic regulations and safety measures.
  3. Protect Property: No theft, vandalism, or damage to the vehicle.
  4. No Illegal Items: No weapons, drugs, or hazardous materials.

Violators will be reported to authorities.

1. Download the Geolah driver app from your app store. Sign up: with Mobile Number, Google, Apple, or Facebook.

2. Existing Geolah Driver: Enable Face ID/Biometric authorization for easier access.

3. New Geolah Driver: Enter your mobile number.

4. Key in the OTP (One-Time Password) when prompted.

5. Select a service (Private Hire, Taxi Driver, Private Hire Bus, Limo Service)

6. Complete registration.

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Personal Information.
  4. Submit through Report An Issue

An admin will review your request.

For the security and privacy of all users, Geolah requires each passenger to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.

We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our passengers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.

If you have made the decision, kindly follow the steps: 

  1. Log in to your account and open the side menu. 
  2. Go to ‘Settings’. 
  3. Click on ‘Delete’ at the bottom of the page. 

To maintain your account, drivers must complete at least two trips within 180 days. Accounts inactive for over 6 months require OTP verification process.

To protect your privacy and facilitate a smooth journey, only basic information are shared with passengers. We take these measures to protect your privacy and safety throughout your Geolah experience. 

Yes, your account may be suspended for:

  1. Respect and Safety: No assault, harassment, or abuse.
  2. Follow the Law: Obey traffic regulations and safety measures.
  3. Protect Property: No theft, vandalism, or damage to the vehicle.
  4. No Illegal Items: No weapons, drugs, or hazardous materials.

Violators will be reported to authorities.

  • NRIC
  • Driving License
  • Private-Hire Driver Vocational License (For PDVL Drivers)
  • LTA Vehicle Log Card (For PDVL Drivers)
  • PHV Decal (For PDVL Drivers)
  • Certificate of Commercial Insurance (For PDVL Drivers)
  • Taxi Driver Vocational License (For TDVL Drivers)

If you haven’t received a letter from the LTA with decal placement instructions, you can go to a VICOM, JIC, or STA vehicle inspection center for professional installation at a cost of $20.

Your profile will be reviewed and approved within 3 business days. Please note that there may be delays due to increased application volume. To avoid processing delays, ensure your submission is complete and accurate.

You may contact us via the in-app messaging function.

Please submit an appeal through this link.

Please contact support at contact@geolah.com

No car? No problem! Geolah partners with rental companies to offer affordable vehicles for deliveries.

All driver-partners are required to file income tax. Geolah is not under the auto-inclusion scheme. You will then need to log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Licenses
  4. Submit through Report An Issue

An admin will review your request. 

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Vehicle
  4. Add Vehicle

An admin will review your request.

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Insurance Details
  4. Add Insurance

An admin will review your request.

Download
Geolah Driver App