Your profile will be updated with the new details.
For the security and privacy of all users, Geolah requires each passenger to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our passengers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.
If you have made the decision, kindly follow the steps:
Click on ‘Delete’ at the bottom of the page.
To maintain your account, passengers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.
We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.
Yes, your account may be suspended for:
Violators will be reported to authorities.
After each trip, you’ll receive an email with a detailed e-receipt showing the fare breakdown and any additional charges. You can also access your complete ride history through the Geolah app. This provides a record of all your trips, including dates, destinations, fares, and payment methods used.
Yes, a small transactional fees for cashless payments as follows:
These fees apply equally to both private-hire and taxi bookings.
You can add any of the following payment methods:
Geolah offer coupon incentives for using Visa or Mastercard cards.
You can add a credit/debit card with the following steps:
There will be a small, temporary charge when you add a new card to your Geolah account. This is a security measure to verify that the card is active, valid, and belongs to you. It also helps us prevent fraudulent activities on our platform, ensuring a safe and secure experience for all users.
If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account.
3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website.
Here are a few possibilities:
In most cases, we’d encourage you to let us know of this issue if it happens through our support channel.
As a passenger entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the passenger’s account.
You are not required to pay the admission fee if you have any of the following:
In these cases, the driver should use the manned entry lanes to waive the island admission fee.
All cars and taxis will be charged, more details refer to the link
For most services on Geolah, ERP/toll charges are not included in the fare. If a passenger passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip.
Important Notes:
Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimizes routes for accurate pick-ups and drop-offs, which may include passing through ERP/toll gantries. However, for GeoLimo and GeoDeliver services, ERP/toll charges are included in the fare.
A waiting time fee allows our drivers to be compensated for the time spent waiting at a pickup location.
Passenger will be charged a waiting time fee of $3.50 per 3 minutes block at the end of the trip if: The driver pressed “Arrived”, waits for > 3 minutes for passenger to board, and continues the trip (Passenger boards and driver completes trip).
A cancellation fee compensates drivers for their time and effort. Grace Period: All cancellations made within 3 minutes of matching are not chargeable.
Post-Arrival Cancellation: If the driver has marked “Arrived” at the pick-up point and no-show from passenger, the passenger will be charged a cancellation fee of $3.00.
Waiting & Cancellation: If the driver has marked “Arrived” at the pick-up point & waits for > 3 minutes, the passenger will be charged a cancellation + waiting fees of S$3.00 + $3.50 per 3 minutes block.
Waiting & Cancellation: If the driver has marked “Arrived” at the pick-up point & waits for > 3 minutes, the passenger will be charged a cancellation + waiting fees of S$3.00 + $3.50 per 3 minutes block.
If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund. This voucher cannot be partially or fully redeemed for cash and has a strict no-extension policy.
Geolah platform fees as follow:
Fares <=$15.00 S$0.55
Fares >=$15.01 S$0.75
The fees covers the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures.
There will be no extra charges, our drivers are encouraged to keep their boots clear to accommodate passenger belongings.
There will be a $3 fee for booster seat.
The cancellation fee applies to all rides and delivery services.
The fee will be $5 for additional stop with extra distance travelled.
Passengers will be charged a $80 cleaning fee for any excessive mess that requires professional cleaning. This includes but is not limited to: vomiting, stains, or pet waste. The fee compensates the driver for approximately 1.5 hours of downtime needed for cleaning.
Absolutely! Geolah offers services for families:
Children are welcome to book with us. However, all passengers shorter than 1.35 meters must use a booster seat, as required by law. Booster seats may be subject to availability. If you bring your own child car seat, it must meet LTA safety standards.
The total number of stops is 3.
Following LTA regulations and ensuring passenger safety, Geolah require selecting the correct service based on your group size. The table below details the maximum passenger capacity for each service type:
Maximum Passenger Capacity | Services | Maximum Luggage Capacity |
Up to 4 pax | AnyGeo GeoTaxi GeoKids GeoLimo GeoAirport GeoPets GeoPets XL | Up to 2 medium or 1 large |
Up to 6 pax | GeoCar XL GeoCar VIP GeoKids XL GeoLimo GeoAirport XL GeoPets XL | 2 medium and 1 large |
Up to 9 pax | GeoShuttle | 3 medium and 2 large |
The maximum luggage capacity for each service type is a guideline based on available space. Consider a large suitcase to be approximately 27 inches. To avoid cancellation fees, please book the appropriate service based on both the number of passengers and the amount of luggage you have. If you have more luggage than the recommended amount, you’ll need to book additional rides.
The car boot is ideal for foldable wheelchair. If it doesn’t fit, check with your driver about using the passenger seats.
The fare for your trip is determined solely by your pick-up and drop-off locations. Our platform optimizes routes to enhance pick-up/drop-off accuracy and overall safety, which may entail passing through ERP/toll gantries.
No worries, your ride request hasn’t been matched yet and no charges have been incurred. This could be because of high demand, peak hours, bad weather slowing down traffic, or a temporary internet issue.
Our platform automatically detect your location. There are 2 possible methods:
Bookings are for ground-level pickup and drop-off, except at designated points in residential, hotel, and shopping mall areas.
GeoPet is a pet-friendly transportation service for Geolah users, allowing them to travel to their destination with their pets at an affordable price. Common pets, such as cats, rabbits, turtles, hamsters, birds in cages, fish in bowls or plastic bags, and dogs (either in a carrier or leashed), are welcome to ride along.
GeoPet accommodates up to two passengers, not including pets. A maximum of two medium-sized pets or one large-sized pet is allowed per ride. Any other arrangements are at the driver’s discretion. Please note that pets are not insured during GeoPet rides.
Geolah’s rate and review system promotes accountability for both passengers and drivers, identifying key areas for improvement:
New to Geolah? Download the app now and claim your welcome coupon.
Here’s how you can enjoy more:
No, Geolah coupons only applies for cashless payment methods. Any cancellation, wait time fees or additional charges such as ERP/tolls need to be paid separately.
You can apply through the following:
Invalid coupons cannot be applied. Expired coupons will be moved to the past section. Please ensure that your coupon code is valid and meets all the necessary terms and conditions before attempting to use it.
Geolah coupons cannot be exchanged for cash, credit, or other forms of payment.
Services | Seats | Descriptions |
AnyGeo | 4 | Nearest available, 4 seats |
GeoTaxi | 4 | Metered fare, 4 seats |
GeoTaxi XL | 6 | Metered fare, 6 seats |
GeoCar XL | 6 | Economy, 6 seats |
GeoCar VIP | 6 | Premium, 6 seats |
GeoShuttle | 9 | Minibus, 9 seats |
GeoPets | 4 | Pet-friendly, 2 seats |
GeoKids | 4 | Child below 1.35m, 4 seats |
GeoKids XL | 6 | Child below 1.35m, 6 seats |
GeoAirport | 4 | 2x large luggage, 4 seats |
GeoAirport XL | 6 | 3x large luggage, 6 seats |
GeoLimo | 4,6,9 | Hire a driver up to 8hrs |
Android Users:
Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
Uninstall/Re-install the Geolah app from the Store.
iOS Users:
Close the Geolah App completely. Restart your phone.
Uninstall/Re-install the Geolah App from the Store.
Please ensure your location settings are turned on. If live tracking is not working, it might be because the driver or recipient hasn’t opened their app. Ask them to open the app. If the issue continues, please try restarting the app.
Yes, you are able to share your trip details.
Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.
Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience
Geolah app provides a text field for exact pickup details, eg waiting at lobby, carpark, or entrance. This exclude restricted zones, bus lanes and bus stops. For other specific requests, you may enter in the “Driver Notes” or call/text feature.
Wrong Address? Cancel immediately and rebook with the correct pickup location to avoid any cancellation fees. Drivers cannot travel to your new location due to safety and efficiency concerns. Always confirm your address before booking.
Driver can terminate a ride for following reasons:
Passenger Misconduct:
Vehicle Breakdown or accident.
Let’s contribute to making this a safe and enjoyable experience for all.
Drivers can charge a waiting time fee after waiting for 3 minutes at the correct pickup location, as confirmed by GPS. We encourage passengers to be punctual.
If you were involved in an accident, with injuries:
Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
Here’s what to do after your accident (no injuries):
Exchange info: Get contact details, plate numbers, and photos of damage.
Report for claim: File a police report within 24 hours for insurance claims.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).
Geolah prioritise well-maintained vehicles & drivers are reminded to send for regular servicing & inspection. In the event if your driver’s car breaks down, they’ll end the trip. You need to rebook another ride.
Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage to S$50,000 with Ride Protector.
Your safety is our priority at Geolah. Report immediately within the Geolah App “Menu” – “Support” – “Report”.
Your safety is our priority at Geolah. If the driver who arrived doesn’t match the information in the app (photo, name, vehicle registration number etc), report immediately within the Geolah App “Menu” – “Support” – “Report”.
Geolah understand you’ve misplaced an item and might be upset. We prioritize finding it for you. The chat and call function with your driver will only be available for 24 hours. To ensure a smooth retrieval, please make necessary arrangements and share contact details with the driver before the chat log disappears. Passengers are responsible for contacting the driver for any lost & found items.
Trip ended less than 24 hours ago
The fastest way to find or retrieve a lost item is to contact the driver directly.
If an Item is found
If the Item is not found
Taxi Companies Customer Service Centre:
Geolah cannot guarantee that the driver will have your items or be able to return them immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons.
Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare.
GeoLimo is a service for flexible time bookings. You can book a limo for 2 hours – 8 hours and make as many stops as needed. This service is well-suited for sightseeing tours, errands, or bar crawls where multiple stops are expected.
An IVRD is an In-Vehicle Recording Device that private-hire drivers are allowed to opt in for. These devices are authorized by the LTA, could help promote safety for both passengers and drivers on our platform, and resolve disputes should they arise. Recordings are only accessible by authorized data controllers and kept only for 7 days.
Both drivers and passengers have to lodge a report to relevant authorities, Singapore Police Force (SPF) and/or Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.
Singapore law requires children under 1.35 meters tall to use a child restraint in private hire cars. For families with young children, GeoKids and GeoTaxi are excellent options. If you need extra boot space, please note this in your booking.
GeoTaxi is a metered service from the following operators:
Huawei mobile devices are not compatible with the Geolah app. This is because the Geolah app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah app is not available.
1. Download the Geolah driver app from your app store. Sign up: with Mobile Number, Google, Apple, or Facebook.
2. Existing Geolah Driver: Enable Face ID/Biometric authorization for easier access.
3. New Geolah Driver: Enter your mobile number.
4. Key in the OTP (One-Time Password) when prompted.
5. Select a service (Private Hire, Taxi Driver, Private Hire Bus, Limo Service)
6. Complete registration.
An admin will review your request.
For the security and privacy of all users, Geolah requires each passenger to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.
We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our passengers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.
If you have made the decision, kindly follow the steps:
To maintain your account, drivers must complete at least two trips within 180 days. Accounts inactive for over 6 months require OTP verification process.
To protect your privacy and facilitate a smooth journey, only basic information are shared with passengers. We take these measures to protect your privacy and safety throughout your Geolah experience.
Yes, your account may be suspended for:
Violators will be reported to authorities.
If you haven’t received a letter from the LTA with decal placement instructions, you can go to a VICOM, JIC, or STA vehicle inspection center for professional installation at a cost of $20.
For details on the application process, kindly visit this link https://onemotoring.lta.gov.sg/content/onemotoring/home/driving/vocational_licence/vocational_licence_application.html
Your profile will be reviewed and approved within 3 business days. Please note that there may be delays due to increased application volume. To avoid processing delays, ensure your submission is complete and accurate.
You may contact us via the in-app messaging function.
Please submit an appeal through this link.
Please contact support at contact@geolah.com
No car? No problem! Geolah partners with rental companies to offer affordable vehicles for deliveries.
All driver-partners are required to file income tax. Geolah is not under the auto-inclusion scheme. You will then need to log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.
An admin will review your request.
An admin will review your request.
An admin will review your request.
The security deposit is a safeguard for both partner drivers and users on the Geolah platform. It’s not a fee or commission. Once verified, drivers pay the full deposit before accepting orders. This deposit is only required once per driver.
The deposit might be deducted if:
Once verified, each partner driver must pay a one-time security deposit:
PHV: SGD 10
TDVL: SGD 10
The security deposit must be maintained in the driver’s account at all times. Accounts with insufficient funds may be subject to suspension or termination.
If you terminate your account, you can request a refund of your deposit. The refund will be processed within 20 working days.
Your earnings will be credited to your Driver’s App wallet.
Standard withdrawals have a 3 business days processing time, while Fast withdrawals are processed immediately and will be available on the same day.
Check your transaction history. If it says “completed,” your earnings have been successfully credited.
A $0.50 admin fee applies to specific transactions: unauthorized charges, refunds, passenger charges, and driver cashouts.
Passengers will pay a $80 cleaning fee for any excessive mess that requires professional cleaning. This includes but is not limited to: vomiting, stains, or pet waste. The fee compensates the driver for approximately 1.5 hours of downtime needed for cleaning.
You can do so via the in-app call and messaging function.
If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do:
The passenger will be charged $3 for cancelling the ride after the grace period. Since the cancellation was made within 3 minutes of the driver’s arrival, no waiting fee will be applied.
Geolah is committed to the safety of our passengers and drivers. We have a zero-tolerance policy for harassment and closely monitor user behavior. If you experience harassment, please report it immediately through the app or call 999.
We encourage both drivers and passengers to share honest feedback and ratings to continuously improve the user experience.
Please drop us an email at contact@geolah.com and provide us with the order ID. We will review the ratings and will advice you on the outcome.
If you were involved in an accident, with injuries:
Here’s what to do after your accident (no injuries):
Geolah prioritise well-maintained vehicles & drivers are reminded to send for regular servicing & inspection. In the event your car breaks down, you will need to end the trip.
Every Geolah ride comes with a basic coverage of up to S$20,000 for accidental death and permanent disablement.
The chat and call function with your passenger will only be available for 24 hours.
Trip ended less than 24 hours ago
The fastest way to find or retrieve a lost item is to contact the passenger directly.
If an Item is found
Services | Seats | Descriptions |
AnyGeo | 4 | Nearest available, 4 seats |
GeoTaxi | 4 | Metered fare, 4 seats |
GeoTaxi XL | 6 | Metered fare, 6 seats |
GeoCar XL | 6 | Economy, 6 seats |
GeoCar VIP | 6 | Premium, 6 seats |
GeoShuttle | 9 | Minibus, 9 seats |
GeoPets | 4 | Pet-friendly, 2 seats |
GeoKids | 4 | Child below 1.35m, 4 seats |
GeoKids XL | 6 | Child below 1.35m, 6 seats |
GeoAirport | 4 | 2x large luggage, 4 seats |
GeoAirport XL | 6 | 3x large luggage, 6 seats |
GeoLimo | 4,6,9 | Hire a driver up to 8hrs |
An IVRD is an In-Vehicle Recording Device that private-hire drivers are allowed to opt in for. These devices are authorized by the LTA, could help promote safety for both passengers and drivers on our platform, and resolve disputes should they arise. Recordings are only accessible by authorized data controllers and kept only for 7 days.
Both drivers and customers have to lodge a report to relevant authorities, Singapore Police Force (SPF) and/or Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.
Huawei mobile devices are not compatible with the Geolah Driver app. This is because the app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah Driver app is not available.