FAQs

Need some help?

Customer
Driver

  1. Download the Geolah app from your app store. 
  2. Sign up using your mobile number.

    For Existing Geolah Users: 
    Enable Face ID or biometric authentication for easier access. 

    For New Geolah Users: 
    Enter your mobile number and input the OTP (One-Time Password) when prompted. 

    Registration Successful! 

You can update your personal details by following the steps below:

  1. Open the app
  2. Navigate to the Menu top left corner.
  3. Select the Edit option.
  4. Update your details.
  5. Save changes.

Your profile will be updated with the new details.

For the security and privacy of all users, Geolah requires each customer to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.

We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.

If you have made the decision, kindly follow the steps: 

  1. Log in to your account and open the side menu. 
  2. Go to ‘Settings’. 
  3. Click on ‘Delete’ at the bottom of the page. 

To maintain your account, customers must book at least two trips within a year. Accounts inactive for over 6 months require OTP verification process.

We value your privacy and only show them your username, profile picture, and past reviews and driver ratings. We take these measures to ensure your privacy and safety throughout your Geolah experience.

Yes, your account may be suspended if you are found to have violated any of the followings:

  1. Respect and Safety: No assault, harassment, or abuse.
  2. Follow the Law: Obey traffic regulations and safety measures.
  3. Protect Property: No theft, vandalism, or damage to the vehicle.
  4. No Illegal Items: No weapons, drugs, or hazardous materials.

Violators will be reported to authorities.

Please follow the steps below:

  1. Download the Geolah app from your app store. 
  2. Sign up using your mobile number and input the OTP (One-Time Password) when prompted. 
  3. Select a service (Private Hire, Taxi Driver, Private Hire Bus, Limo Service)
  4. Fill up the required details.
  5. Upload the required documents.
  6. Submit your registration, pending review and approval.

You can update your personal details by following the steps below:

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Personal Information.
  4. Submit through Report An Issue

Geolah will review your request.

For the security and privacy of all users, Geolah requires each user to have their own individual account. This ensures that personal information like phone numbers and email addresses are associated with the correct user and minimizes the risk of unauthorized access or fraudulent activity.

We’re sorry to hear you’re considering leaving Geolah. We value your business and strive to provide a fair and reliable ride-hailing experience for all our customers. We’d appreciate the opportunity to address your concerns and improve your future rides with Geolah.

If you have made the decision, kindly follow the steps: 

  1. Log in to your account and open the side menu. 
  2. Go to ‘Settings’. 
  3. Click on ‘Delete’ at the bottom of the page. 

To keep your account active, you must complete at least two trips every 6 months. Inactive accounts for over 6 months will need to verify your identity via OTP and pay a $25 reactivation fee. A security deposit may also be required, if applicable.


To protect your privacy and facilitate a smooth journey, only basic information is shared with customers. We take these measures to protect your privacy and safety throughout your Geolah experience.

Yes, your account may be suspended if you are found to have violated any of the followings:

  1. Respect and Safety: No assault, harassment, or abuse.
  2. Follow the Law: Obey traffic regulations and safety measures.
  3. Protect Property: No theft, vandalism, or damage to the vehicle.
  4. No Illegal Items: No weapons, drugs, or hazardous materials.

Violators will be reported to authorities.

Type of Vocational License Type of Vehicles Type of Documents required 
PDVL Private Hire Car 1) NRIC 
2) Driving license 
3) Clear headshot photo
4) Front vehicle photo image 
5) Vocational license (PDVL)
6) PHV Car decal photo image 
7) Commercial insurance (Z10/Z11) 
8) Vehicle log card 
9) Letter of employment (required for PR only) 
TDVL Taxi 1) NRIC 
2) Driving license 
3) Clear headshot photo
4) Front vehicle photo image 
5) Homepage image of your Mobile Data Terminal (MDT) 
6) Vocational licence (TDVL) 
BDVL Minibus 1) NRIC
2) Driving license 
3) Clear headshot photo
4) Front vehicle photo image
5) Vocational licence (BDVL) 
6) Commercial insurance 
7) Vehicle log card 

If you haven’t received a letter from the LTA with decal placement instructions, you can go to a VICOM, JIC, or STA vehicle inspection center for professional installation at a cost of $20.

For details on the application process, kindly visit this link.

Your profile will be reviewed and approved within 3 business days. However, please be aware that delays may occur due to a higher volume of applications. To help prevent any processing delays, make sure your submission is complete and accurate.

You can get in touch with us by emailing support@geolah.com or by filling up the details here

To submit an appeal, please use a Gmail account. You can either access the appeal form through this link or email your appeal to support@geolah.com

You can get in touch with us by emailing support@geolah.com or by filling up the details here

Don’t have a car? No worries! Rent one and join us.

All driver partners are required to file income tax. Geolah is not under the auto-inclusion scheme. You must then log in to the IRAS myTax portal and confirm if the earnings are correct to file your income tax. Contact Geolah to get your Annual Partner Statement.

You can update your vocational license by following the steps below:

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Licenses
  4. Submit through Report An Issue

Geolah will review your request.

You can update your vehicle details by following the steps below:

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Vehicle
  4. Add vehicle

Geolah will review your request.

You can update your insurance details by following the steps below:

  1. Open the app
  2. Navigate to the profile menu and click Account
  3. Select Insurance Details
  4. Add Insurance

Geolah will review your request.

Scammers are becoming increasingly clever, constantly devising new ways to access your money or personal details.

While Geolah has established multiple security measures to safeguard you, staying informed and alert is your strongest line of defense.

You may report any suspected fraud/wrongdoing by Geolah’s drivers or employees. Simply contact us through:

Email: support@geolah.com

Contact us form: Click here

If you are switching to a new device, follow these steps to log in to your Geolah account: on your old device, tap your profile picture.

After that, on your new device, log in using the phone number registered with Geolah.

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