*Services above are hourly bookings 

As a customer entering Sentosa Island, you may encounter an admission fee based on the time of day: This extra fee will be charged to the customer’s account.

You are not required to pay the admission fee if you have any of the following:

• Sentosa Staff Pass
• Sentosa Islander Membership
• Hotel Complimentary Pass

In these cases, the driver should use the manned entry lanes to waive the island admission fee.

All cars and taxis will be charged, more details refer to the link

For most services on Geolah, ERP/toll charges are not included in the fare. If a customer passes through an active ERP/toll gantry, the toll charge will be added to the fare at the end of the trip.

Important Notes:

Geolah drivers are encouraged to follow suggested routes to avoid unexpected traffic delays. The platform optimizes routes for accurate pick-ups and drop-offs, which may include passing through ERP/toll gantries. However, for GeoCar and Delivery Services, ERP/toll charges are included in the fare.

Yes, appeals for cancellation and wait time fees may be possible, subject to approval. Please provide more details and send in to support@geolah.com. Geolah will review your case. If your appeal is successful, you will receive a non-refundable Geolah voucher as a refund.

Geolah platform fees are as follows: 

Fares ≤ S$15.00: S$0.55 

Fares ≥ S$15.01: S$0.75 

These fees cover the costs associated with running the Geolah platform, developing new services, and prioritizing safety measures. 

There will be no extra charges, our driver partners are encouraged to keep their boots clear to accommodate customer belongings.

There will be a $2.50 fee for booster seat.

The cancellation fee applies to all rides and delivery services.

The fee will be $5 for additional stop with extra distance travelled. 

Customers will be charged a $80 cleaning fee for any excessive mess that requires professional cleaning. This includes but is not limited to: vomiting, stains, or pet waste. The fee compensates the driver partner for approximately 1.5 hours of downtime needed for cleaning. 

Yes, you can change your destination while in transit for an additional fee of $2.50. Please note that destination changes can only be done through the app.

Wait time & Cancellation fees:

Other fees:

After each trip, you’ll receive an email with a detailed e-receipt showing the fare breakdown and any additional charges. You can also access your complete ride history through the Geolah app. This provides a record of all your trips, including dates, destinations, fares, and payment methods used.

If you are paying with a card, you’ll have to charge it onto your card and clear the payment before booking your next trip. If the payment is unsuccessful after multiple tries, try changing your payment method or add a new credit/debit card to your account. 

3-Domain Secure (3DS) is a protocol used by banks worldwide to authenticate online card transactions. Cardmembers can recognize the participating 3DS merchants by the Verified-by-Visa, MasterCard’s SecureCode, American Express SafeKey or JCB J/Secure logos on the online merchant’s website. 

Here are a few possibilities:

• Insufficient bank or credit balance
• Maxed out credit/charge limit for the day: You can adjust this limit through your card-issuing bank. 
• Issuing bank rejects multiple transactions from the same merchant: Contact your bank to allow future Geolah transactions. 
  
  In most cases, we encourage you to inform us of the issue through our support channel if it happens. 

Children are welcome to book with us. However, all customers standing between 1 to 1.35m must use a booster seat, as required by law. 

The total number of stops is 3.

Following LTA regulations and ensuring customers safety, Geolah require selecting the correct service based on your group size. The table below details the maximum customer capacity for each service type:

The maximum luggage capacity for each service type is a guideline based on available space. Consider a large suitcase to be approximately 27 inches. To avoid cancellation fees, please book the appropriate service based on both the number of customers and the amount of luggage you have. If you have more luggage than the recommended amount, you’ll need to book additional rides.

The car boot is ideal for foldable wheelchair. If it doesn’t fit, check with your driver partner about using the customers seats.

The fare for your trip is determined solely by your pick-up and drop-off locations. Our platform optimizes routes to enhance pick-up/drop-off accuracy and overall safety, which may entail passing through ERP/toll gantries.

No worries, your ride request hasn’t been matched yet and no charges have been incurred. This could be because of high demand, peak hours, bad weather slowing down traffic, or a temporary internet issue.

Our platform automatically detects your location. There are two ways to optimize your pickup: 

1. Locate your exact pickup point on the map. 
2. Enter any additional notes in the field below the pickup location. 

Bookings are for ground-level pickup and drop-off, except at designated points in residential, hotel, and shopping mall areas.

GeoPets is a pet-friendly transportation service for Geolah users, allowing you to travel with your pets at an affordable price. Common pets, including cats, rabbits, turtles, hamsters, birds in cages, fish in bowls or plastic bags, and dogs (either in a carrier or leashed), are welcome. 

GeoPets accommodates up to two customers, not including pets. A maximum of two medium-sized pets or one large-sized pet is allowed per ride. Any other arrangements are at the driver partner’s discretion. Please note that pets are not insured during GeoPets rides. 

Geolah’s transport and delivery services are operational 24/7.

Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.

Try these tips:

Android Users:

Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
Uninstall/Re-install the Geolah app from the Store.

iOS Users:

Close the Geolah App completely. Restart your phone.
Uninstall/Re-install the Geolah App from the Store.

Please make sure your location settings are enabled. If live tracking isn’t working, the driver may not have opened the app. If the problem persists, try restarting the app.

Yes, you are able to share your trip details.

Let’s build a great ride experience! Show your appreciation to Geolah drivers by tipping during or after your trip. Cashless tipping is preferred and help us recognize great service for our community.

Book rides for loved ones with Geolah! Indicate the right pick-up and drop-off locations, and select a cashless payment method for a smooth ride experience.

The Geolah app allows you to enter specific pickup details, such as “waiting at the lobby,” “car park,” or “entrance.” However, this excludes restricted zones, bus lanes, and bus stops. For other specific requests, you can use the “Driver Notes” field or the call/text feature to communicate directly with your driver.

No. Drivers cannot travel to your new location due to safety concerns. You will need to cancel the booking and rebook with the correct pickup location.

*Cancellation fee may apply.

A driver partner can terminate a ride for the following reasons: 

Customer Misconduct:

• Verbally or physically abusive behavior 
• Intoxicated or engaging in illegal activities 
• Not following instructions for safe vehicle use
• Violating Geolah platform’s terms of use 

Vehicle Breakdown or accident.

Let’s work together to ensure a safe and enjoyable experience for everyone. 

Kindly contact the driver to verify their current location. Please note that drivers may impose a waiting fee after a 3-minute wait at the accurate GPS-confirmed pickup point. We kindly request that customers adhere to punctuality and confirm their presence at the designated pickup location.

If you were involved in an accident, with injuries:

Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

If you were involved in an accident, without injuries:

1. Exchange info: Get contact details, plate numbers, and photos of damage.
2. Report for claim: File a police report within 24 hours for insurance claims.
3. Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

Geolah prioritizes well-maintained vehicles, and driver partners are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip. 

Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.

Your safety is our priority at Geolah. Report immediately within the Geolah App:

Menu – Support – Report.

Your safety is our priority at Geolah. If the driver who arrives doesn’t match the information in the app (such as photo, name, vehicle registration number, etc.), report it immediately through the Geolah app: 

Menu → Support → Report. 

The fastest way to find or retrieve a lost item is to contact the driver directly:

• Tap on Trips → Activities → History → Contact Driver 

If the Item is Found: 

• Arrange privately with the driver to return the item in a timely manner. 
• We recommend compensating the driver partner for the trip, based on the distance from their location to yours (recommended minimum fare of $25-$30 to cover the driver’s time). 

If the Item is Not Found or your trip has ended more than 24 hours ago: 

• Lodge a police report. 
• Send a copy of the police report to support@geolah.com

Geolah cannot guarantee that the driver partner will have your item or be able to return it immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons. 

New to Geolah? Download the app now and claim your welcome coupon.

Here’s how you can enjoy more:

1. Pay with ease: Use your favorite debit or credit card for cashless payments.
2. Stay protected: Opt-in for enhanced customer insurance coverage.
3. Share the love: Refer friends and earn rewards together.
4. Ride more, save more: The more you ride, the more coupons you’ll earn.

No, Geolah coupons only applies for cashless payment methods. Any cancellation, wait time fees or additional charges such as ERP/tolls need to be paid separately.

You can apply through the following:

• Enter Your Details: Pick-up and drop-off locations, choose your preferred vehicle type.
• Apply Your Code: Click payment section. Add your preferred cashless payment method and then “Apply Coupon”
• Alternative Method: Go to “Menu” > “Coupon” > “Copy”

Invalid coupons cannot be applied. Expired coupons will be moved to the past section. Please ensure that your coupon code is valid and meets all the necessary terms and conditions before attempting to use it.

Geolah coupons cannot be exchanged for cash, credit, or other forms of payment.

You may refer here for more information.  

Every Geolah ride comes with a basic coverage of up to S$10,000 for accidental death and permanent disablement. For just $0.30, you can increase your coverage up to S$40,000 with Ride Protector.  

Yes, we encourage both driver partners and customers to share honest feedback and ratings to help us continuously improve the user experience.

Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.

Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is liable on conviction either to a fine not exceeding $1,000 and where the person is a repeat offender, to a fine not exceeding $2,000 or to imprisonment for a term not exceeding 6 months or to both. Prosecution action may be taken against offenders and particularly, those who refuse to make restitution of the unpaid fare.

GeoCar (Limo) is a service for flexible time bookings. You can book a limo from 1 – 8 hours and make as many stops as needed. This service is well-suited for sightseeing tours, errands, or bar crawls where multiple stops are expected.

An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum of 7 days.

Both driver partners and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.

GeoTaxi is a metered service from the following operators:

• Comfort Delgro
• Strides Premier Taxi
• Prime Taxi
• Trans-cab

Huawei mobile devices are not compatible with the Geolah app. This is because the Geolah app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah app is not available.

All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.

*Services above are hourly bookings 

Absolutely. Cancellation fees apply to all Geolah trips to ensure you are fairly compensated for your time and effort.

GeoTaxi service connects customer with the nearest available taxi. All taxis and driver partners on the Geolah platform are commercially licensed

Customers will pay a $80 cleaning fee for any excessive mess that requires professional cleaning. This includes but is not limited to: vomiting, stains, or pet waste. The fee compensates the driver for approximately 1.5 hours of downtime needed for cleaning. 

Wait time & Cancellation fees:

Other fees:

Our cancellation policy may be reviewed and adjusted in the future.

Rest assured, Geolah is a platform that is always listening and improving. With your support, we can create a positive, sustainable, and trust-driven ride-hailing ecosystem together!

The estimated distance to the pick-up point is shown on the job card before you accept the job.

It is your responsibility to ensure that your GPS is accurate so that the job cards you receive are within a reasonable distance. Therefore, a $1 fee will still apply if you cancel the job.

Surcharges, such as ERP or any other additional fees are not included in the base fare and should be added at the end of the trip.

Geolah will not be responsible for reimbursing the waiting time fee. Drivers are encouraged to input the waiting time fee upon drop-off, as we cannot charge the customer once the trip has ended.

Drivers will be prompted to specify the reason for cancellation. A $3 cancellation fee will be automatically applied if the driver cancels after waiting for more than 3 minutes. Cancellations due to no-shows will also be added to the driver’s account.

Fares are calculated based on the distance traveled between the pickup and drop-off locations. The fare depends on the service type and may be influenced by surge pricing.

The flag-down fare and standard booking fees, including platform fees, apply. For metered fares, charges can differ between taxi companies.

Drivers are required to input the wait time fee upon dropping off customers. You may also refer to the driver’s handbook.

The security deposit is a safeguard for both driver partners and users on the Geolah platform. It’s not a fee or commission. Once verified, driver partners pay the full deposit before accepting orders. This deposit is only required once.

The deposit might be deducted if:

• You owe Geolah money due to violations of our terms and conditions.
• Your Geolah Wallet has an outstanding balance when you close your account.
• You owe money to users or third parties as per our terms and conditions.

Approved driver partners must pay a one-time security deposit to keep their account active:

All active accounts should maintain the above amount of security deposit in his/her account at any time; Any account with an amount below the minimum threshold will be suspended or terminated on our sole discretion.

Your security deposit will be eligible for withdrawal once you’ve:

• Successfully completed 15 bookings on our platform
• Maintained a cancellation rate of less than 10%
• Accepted at least 80% of booking allocated
• Had no platform policy violations in the past 6 months

If any of these conditions are not met, your deposit will be forfeited.

Your earnings will be credited to your driver’s app wallet.

A transaction fee of $1.20 applies for Standard withdrawals. These will take up to 4 business days. For faster withdrawals, a transaction fee of $1.50 applies, and the funds will be available on the same day.

Check your transaction history. If it says “completed,” your earnings have been successfully credited.

A minimum amount of $25 to be maintained for driver partners at all times.

This is a small fee for unauthorized charges, refunds, or other fees.

The amount is currently being processed by the payment provider.

If you notice missing transactions or believe your wallet balance is incorrect, you can contact Geolah support via support@geolah.com

You may refer to the driver partners’ handbook.

You may refer to the drivers’ handbook.

You may refer to the drivers’ handbook.

Tips from your customer are transferred directly to your driver wallet, and no service fee is deducted from the tip amount.

Please remember that tipping is voluntary and should not be requested. Asking for tips may be seen as inappropriate and could lead to misunderstandings like touting or harassment.

To view your weekly earnings, please refer to your payment history. Additionally, we’ll send you a detailed monthly earnings statement to your registered email address.

You may refer to the drivers’ handbook.

The earnings from driver’s wallet currently only support withdrawals and does not offer any other services.

You can do so via the in-app call and messaging function.

If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do:

• Notify your customer: Tap “I’ve Arrived” to let them know you’re waiting.
• Contact your customer: Call or chat with them to confirm their location and expected arrival time.
• Cancel the ride (if necessary): If your customer is still a no-show after 5 minutes and you can’t reach them, you can cancel the ride without affecting your cancellation rating. Just select the reason “Customer no-show: cancellation rate not affected.”

*Make sure you’re at the right spot and have waited for more than 5 minutes before cancelling.

We understand that unexpected cancellations can occur. To ensure fairness for driver partners, we’ve implemented a 3-minute grace period after your arrival at the pickup point. If a customer cancels after this period, a $3 cancellation fee will be applied.

Geolah is committed to the safety of our customers and drivers. We have a zero-tolerance policy for harassment and closely monitor user behaviour. If you experience harassment, please report it immediately through the app or call 999.

Geolah’s transport and delivery services are operational 24/7.

Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.

For your safety and in compliance with the Land Transport Authority (LTA) regulations, drivers of private hire cars are not permitted to use their vehicles for delivery services.

Please politely explain that delivery services are not available and ask the customer to cancel the booking.

As difficult as it may be, don’t take it personally and stay calm.

In most situations, it’s best to remain silent and complete the ride safely. However, if the customer becomes aggressive, prioritize your safety and drive to a public area, where you can drop off the customer safely.

It’s a good practice to rate the trip and leave your feedback immediately after the ride ends. 

If you haven’t received payment for a completed booking, please note that there may be a delay before the payment appears in your driver wallet. If it’s been more than 3 days and you haven’t received your payment, please reach out to us via support@geolah.com

My customer didn’t pay:

For cash bookings, it is your responsibility to collect payment from the customer. Geolah cannot collect the payment on your behalf if you forgot to do so.

If the customer refuses to pay, follow these steps:

1. Stay professional and avoid engaging in conflict.
2. After the ride, rate the customer and comment on the incident.

Geolah will investigate the case, and if the investigation is successful, we will reimburse the deducted amount to your credit wallet within 5 working days.

You are only required to collect penalty fees in cash from the customer if the app prompts you to do so at the end of the trip.

If the customer refuses to pay the penalty fee(s), please inform us immediately via support@geolah.com

Open the Geolah driver partner app. On the home page, tap on “History.” Check the details of your past trips conveniently from this section.

If you were involved in an accident, with injuries:

Call 999 (Police) Immediately.
Secure scene & seek medical attention.
Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

If you were involved in an accident, without injuries:

1. Exchange info: Get contact details, plate numbers, and photos of damage.
2. Report for claim: File a police report within 24 hours for insurance claims.
3. Share to Geolah: Use the app’s “Report” function (Menu – Support – Report).

Geolah prioritizes well-maintained vehicles, and driver partners are reminded to send them for regular servicing and inspection. In the event your car breaks down, you will need to end the trip. 

While breaks are not mandatory, we strongly recommend them to mitigate risks associated with fatigue.

Fatigue significantly impairs driving ability, comparable to the effects of alcohol. Studies indicate that being awake for 17 hours equates to the impairment caused by alcohol consumption.

By adhering to these recommendations, you contribute to safer roads for yourself and others. Safety should always come first.

Thank you for letting us know. We’ll process the fare refund (if applicable). Please allow us some time. Make sure to double-check the pickup details.

Always verify you’re at the right location when you arrive. Kindly ensure that the ‘pick up’ button is pressed only after the customer has boarded the vehicle.

Yes, a driver may end a trip after it has begun under certain circumstances. These include:

1) Safety Concerns: If the customer poses a risk by being verbally or physically abusive, intoxicated, engaging in illegal activities, or violating platform guidelines.

2) Vehicle Issues: If the driver’s vehicle breaks down or experiences a malfunction, making it unsafe to continue the journey. In such cases, the driver should pull over safely and inform the customer about the situation.

Drivers and customers are encouraged to adhere to platform guidelines to ensure a safe and positive experience. Regular vehicle maintenance is also essential to reduce the risk of breakdowns.

Within 24 hours: 

• Tap on Trips > Activities – History – Contact Customer  
• Arrange privately with the customer to return the item in a timely manner.  

More than 24 hours: 

• Report to Geolah.

Every Geolah ride comes with a basic coverage of up to S$20,000 for accidental death and permanent disablement.  

Improve the housing and retirement adequacy of platform workers by aligning their CPF contribution rates with those of traditional employees.

The changes will take effect from 1 January 2025.

From Nov 2024, you can opt-in via the CPF Board’s portal. There is no deadline to opt-in.

Platform operators are responsible for deducting and submitting CPF contributions on behalf of their platform workers.

For platform workers who are mandated or opt in to increased CPF contributions, Ordinary, Special, and MediSave contributions will be deducted. For platform workers who do not opt in, only MediSave contributions will be deducted.  

Each platform operator will deduct and submit CPF contributions for your earnings from their platform.

No. CPF contribution does not determine how jobs are being allocated.

Saving as a Platform Worker with CPF – link here

Write to CPF – link here

Platform Worker CPF Contribution Calculator – link here

Platform Workers CPF Transition Support Calculator – link here

You can only claim under one insurance policy at a time. If you file your claim through Geolah, we’ll submit it under WICA. You can file additional claims under other policies only after the WICA limit is reached.

Work Injury Compensation for Platform Workers – link here

Yes, we encourage both driver partners and customers to share honest feedback and ratings to help us continuously improve the user experience. 

Please drop us an email at support@geolah.com and provide us with the booking ID. We will review the ratings and advise you on the outcome.

Geolah maintains a zero-tolerance policy for racial and religious slurs. Users engaging in such behavior will be permanently banned and reported to the relevant authorities.

An IVRD (In-Vehicle Recording Device) is a device that private-hire drivers can opt into. These devices are authorized by the LTA and help promote safety for both customers and drivers on our platform, as well as resolve disputes should they arise. Recordings are only accessible by authorized data controllers and are kept for a maximum of 7 days.

Both drivers and customers must lodge a report with the relevant authorities, such as the Singapore Police Force (SPF) and/or the Land Transport Authority (LTA). Only the authorities are allowed access to these recordings.

Huawei mobile devices are not compatible with the Geolah Driver app. This is because the app is only available on the Google Play Store and Apple’s App Store. Huawei’s devices use the AppGallery, where Geolah Driver app is not available.

If you’re unable to pick up or drop off because the app is stuck, try the following steps. If your app starts working again at any point, you can stop and don’t need to continue further.

For iOS

1. Close the Geolah App completely. Restart your phone.
2. Uninstall/Re-install the Geolah App from the Store.

For Android:

1. Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”
2. Uninstall/Re-install the Geolah app from the Store.

If the issue persists, you may need to contact Geolah support for further assistance.

You can visit any local registered medical clinic for your chest X-ray and medical examination. Download LTA’s medical examination form.

Try the following steps.

For iOS: Close the Geolah App completely. Restart your phone.

Uninstall/Re-install the Geolah App from the Store.

For Android: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache”

Uninstall/Re-install the Geolah app from the Store.

If you’re still not receiving bookings or alerts, you may need to contact Geolah support for further assistance.

The maximum age for TDVL holders is 75 years old.

LTA typically takes 30 working days to process a PDVL/TDVL application, provided all necessary documents are submitted.

Please check your app settings and enable location services. This will help us provide you with accurate maps and directions.

If you have any issues or suggestions, please contact us here

TDVL: 25 hours (16 classroom hours + 9 self-study hours).

PDVL: 10 hours (8 classroom hours + 2 self-study hours)

A TDVL or PDVL is valid for three years. Holders must attend refresher courses every six years.

Applicants aged 50 and above must undergo regular medical exams:

Ages 50–64: Every 2 years.

Ages 65+: Annually.

Ages 70, 73, 74: Additional on-road driving tests are required.

You won’t be able to install or update the Geolah app if your device is running the following Operating System (OS) versions:

Android 4.x & below

iOS 11 & below

If you have an older version of the app installed, you can still use it to receive jobs, but you won’t be able to update the app or access the latest features. We recommend updating your OS version to ensure you are protected from any data security risks.

You may proceed with the medical exam and X-ray, but LTA will not reimburse the fees if your application is rejected.

LTA will notify you 1–2 months before your licence expires. Ensure you meet the stated requirements to renew. If you lose the notice, contact LTA. Drivers may hold a vocational licence up to 75 years old.

Less than 6 months: Renew online via AXS or GoBusiness Licensing portal or visit LTA Customer Service Centre.

6 months to 3 years: Submit a late renewal application online or in person. LTA will assess eligibility.

Over 3 years: Submit a new application

1) No Commission Fees

Take home all your earnings with our 0% commission rate!

Enjoy competitive rates and fares to maximize your earnings.

This applies to PHV and Taxi Drivers only.

2) Full Support

We’re committed to supporting you every step of the way, ensuring a smooth driving experience.

3) Fast Payments

Get paid quickly with the option for instant cashouts, giving you maximum flexibility with same-day payouts.

4) Set Your Own Hours

Take control of your schedule and decide when and how often you drive—no minimum trips required.

All Geolah users are expected to follow our code of conduct. Failure to comply may result in the suspension or termination of your account. For more details, please refer to this link.

To maintain a safe and efficient platform, all Geolah driver partners must follow our rules. Please review the driver partner handbook for details on platform and product guidelines. For more information, visit this link.