Terms & Conditions
These Terms of Service (“Terms”) govern your access and use of the Geolah platform (“Platform”), applications (“Apps”), and services (“Services”). By using the Services, you agree to be bound by these Terms and the Geolah Policies (collectively, the “Agreement”).
If you don’t agree to these Terms, you cannot use the Platform, Apps, or its Services. Geolah may update these Terms at any time without prior notice. The updated Terms will be posted on our website www.geolah.com and within the Geolah Apps. It’s your responsibility to check for updates regularly. Your continued use of the Services after any updates constitutes your acceptance of the revised Terms.
Geolah is a technology company that provides a platform for Users to access Services offered by Geolah or its partners (“Partner-Drivers”). When a Partner-Driver provides a Service, Geolah simply connects you with them. We are not responsible for the actions or omissions of any Partner-Driver. Partner-Drivers are independent contractors and are not employees or agents of Geolah. The Services they provide are not considered Services provided by Geolah itself.
1 Definitions
- a) In these Terms of Service (the "Terms"), the following capitalized terms have the meanings set forth below:
- b) Application: The relevant mobile application(s) made available for download by Geolah (or its licensors) to Users and Partner-Drivers, respectively.
- c) User: Any end-user who accesses or uses the Platform to obtain the Service
- d) User Charges: Charges incurred by Users for the Services obtained through the use of the Platform, including any applicable tolls, taxes, and any other fees or charges that may be due for a particular use of a Service.
- e) Geolah/We: Geo Lah Pte. Ltd.;
- f) Geolah Policies : Collectively refers to the following:
- Privacy Policy;
- Code of Conduct;
-
Driver Performance and Community Standards and;
all other forms, policies, notices, guidelines, frequently asked questions (FAQs), in-app or website product/service descriptions and information cards, or agreements provided to or entered by you from time to time.
- g) Partner: The independent third parties who provide the relevant Services to Users through the Platform, including driver-partners and delivery-partners
- h) Personal Data: Any information that can be used to identify you or from which you are identifiable. This includes, but is not limited to, your name, nationality, telephone number, bank and credit card details, personal interests, email address, image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
- i) Platform: The Apps, Software, and any other platform, portal, or website that Geolah owns, operates, or otherwise makes available to Users and/or Partners for the purpose of or in connection with the Service(s).
- j) Platform Content: Any content made available on the Platform or any part thereof.
- k) Privacy Policy: Our Privacy Policy accessible at www.geolah.com, as amended from time to time.
- l) Rectification Measure: The meaning ascribed to it in Clause 28 of Section A.
- m) Service: The linking of Users to Partners or other Users to facilitate the Services.
- n) Software: Any software in connection with the Application, Service(s), which is made available by Geolah.
- o) Services: The transportation, delivery, and/or other services made available to Users through the following offerings:
i. Transport Services
|
Services
|
Seats
|
Descriptions
|
|---|---|---|
|
AnyGeo
|
4 Seats
|
Shorter wait time
|
|
GeoCarXL
|
6 Seats
|
Perfect for a bigger group
|
|
GeoPets
|
4 Seats
|
Affordable pet friendly option
|
ii. Delivery Services
|
Service type
|
Distance
|
Weight limit
|
Size limit
|
Suitable for
|
Up to 2 Pets
|
Rent trolley
|
|---|---|---|---|---|---|---|
|
Bicycle
|
701m to 3km
|
Up to 5kg
|
40 x 30 x 15 cm
|
Documents, Smaller Parcels, Food & Groceries etc
|
No
|
No
|
|
Motorcycle
|
Island wide
|
Up to 10kg
|
50 x 45 x 45 cm
|
Documents, Parcels, Groceries, Food, Small Electronic device etc
|
No
|
No
|
|
Car
|
Island wide
|
Up to 25kg
|
70 × 50 × 50 cm
|
Documents, Parcels, Flowers, Cakes, Glassware, Electronics, Groceries, Pets, etc
|
Yes
|
Yes
|
|
MPV
|
Island wide
|
Up to 60kg
|
110 × 80 × 50 cm
|
Small Parcels, Flowers, Cakes, Glassware, Electronic, Furniture, Pets, etc
|
Yes
|
Yes
|
|
Van, 1.7m
|
Island wide
|
Up to 350kg
|
160 × 120 × 100 cm
|
Parcels, Flowers, Cakes, Glassware, Electronic, Furniture & Odd size items, Pets
|
Yes
|
Yes
|
|
Van, 2.4m
|
Island wide
|
Up to 480kg
|
230 × 120 × 120 cm
|
Parcels, Flowers, Cakes, Glassware, Electronic, Furniture & Odd size items, Pets
|
Yes
|
Yes
|
|
Lorry
|
Island wide
|
Up to 1000kg
|
290 × 140 × 170 cm
|
Boxes, Electronics, furniture & Odd size items etc, Pets
|
Yes
|
Yes
|
- p) You: The Partner and/or User of the Service and/or Platform, as applicable.
