If you haven’t received payment for a completed booking, please note that there may be a delay before the payment appears in your driver wallet. If it’s been more than 3 days and you haven’t received your payment, please reach out to us via support@geolah.com
My customer didn’t pay:
For cash bookings, it is your responsibility to collect payment from the customer. Geolah cannot collect the payment on your behalf if you forgot to do so.
If the customer refuses to pay, follow these steps:
- Stay professional and avoid engaging in conflict.
- After the ride, rate the customer and comment on the incident.
Geolah will investigate the case, and if the investigation is successful, we will reimburse the deducted amount to your credit wallet within 5 working days.