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DRIVE WITH US
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DRIVE WITH US

Code of Conduct

Customer
Driver

Geolah prioritizes safety and reliability for all users. We have a strict Code of Conduct that customers must follow to maintain a positive community. Violations may lead to disciplinary action, including account suspension or termination. 

1. Zero Tolerance for Harm

  • a) Avoid harassment: Any form of harassment, including physical violence, verbal threats, or sexual misconduct, is strictly prohibited.
  • b) Respect boundaries: After the trip, refrain from contacting your driver unless it's necessary to retrieving a lost item.

2. Obey Traffic Laws

  • a) Follow regulations: Always adhere to road safety regulations.
  • b) Avoid illegal requests: Never ask your driver to break the law, such as speeding or stopping in restricted / unsafe areas.
  • c) Child restraint: A child standing between 1m-1.35m tall is to be secured with an appropriate restraint, booster seat, or adjustable seatbelt. Under the Road Traffic Act, drivers and customers found not using a seatbelt or appropriate restraints could be fined up to $1,000 or jailed for up to three months, or both.

3. Ride Safe

  • a) Buckle up: Always wear a seatbelt to avoid getting fine.
  • b) Secure others: Protect children, babies, and pets by using the proper safety equipment as required by local laws (e.g. child booster seats)
  • c) Ride protector: All our rides are covered up to $10,000.
  • d) Report suspicious behavior: If you suspect your driver is under the influence of drugs or alcohol, end the trip immediately and contact the authorities. Report the incident to Geolah as well.

4. Respect Property

  • a) Avoid damage: We have a zero-tolerance policy for theft, robbery, and property damage (e.g. damage to the car)
  • b) Legal consequences: Any such action may result in legal penalties.

5. Prohibited Items

  • a) Avoid illegal items: Prohibited items, such as vapes, drugs, weapons, and hazardous materials, are not allowed in the vehicle. Smoking and vaping are also prohibited during bookings.
  • b) Avoid illegal transportation: Do not use Geolah to transport illegal items.

6. Respect Your Driver

  • a) Be prompt: Only book a ride when you're ready to go and be punctual during bookings.
  • b) Communicate clearly: Communicate with your driver to ensure you meet at the correct location.
  • c) Verify identity: Verify your driver's identity before entering the vehicle or handing over your parcel.
  • d) Be considerate: Treat your driver with respect and avoid inappropriate or undesirable behavior.
  • e) Take your belongings: Remember to collect your items and dispose of your trash before leaving the vehicle.
  • f) Provide fair ratings: Show your appreciation for your driver by providing a fair rating and honest feedback.
  • g) Tipping: We encourage tipping to support our drivers’ community.
  • h) Data privacy: Keep personal data confidential.

7. Be a Responsible Customer

  • a) Choose the right service:
  • i) Select the appropriate service type based on your needs.
  • ii) Indicate if you require a child seat/boot space/foldable wheelchair
  • b) Honest conduct: Do not share or create duplicate accounts.
  • c) Proper usage: Avoid overloading the vehicle or using the service for moving bulky items
  • d) Accurate payment: Make sure your payment amount and method are correct, and the final fare is accurate
  • e) Account security: Keep your account information updated and do not share your account with anyone.

By using Geolah as a customer, you agree to comply with our Code of Conduct. For questions or concerns, please refer to our FAQs or contact our support team. 

Geolah is committed to ensuring a safe and reliable experience for all. We have established a Code of Conduct that drivers must adhere to. Any violations of the Code of Conduct may result in disciplinary action, including account suspension or termination.

1. Ensure Your Driving License and Permits Are Valid

  • a) Always hold a valid national driving and vocational license.
  • b) Obtain any additional permits required by local authorities if any.

2. Insurance

  • a) Ensure your vehicle is covered by valid commercial insurance as per local regulations.

3. Criminal Record

  • a) Be truthful about your criminal record.
  • b) Update Geolah and resubmit your documents promptly when they expire or if they are revoked.

Examples of Infringement

  • i. Driving without valid insurance/driving license
  • ii. Operating without a valid PDVL/TDVL or driving license.
  • iii. Failing to declare suspension/revocation of Vocational license
  • iv. Failing to declare suspension/revocation of driving license
  • v. Failing to declare your criminal record.
  • vi. Not producing your vocational license when requested.

4. Permanent Resident Drivers (PR)

  • a) Provide employment letters from a chauffeured services company confirming your employment.
  • b) Declare any changes in your employment status related to chauffeured services.

5. Prohibited Criminal Acts

  • a) Attempted or actual physical assault.
  • b) Verbal or physical sexual harassment.
  • c) Rape, murder, or kidnapping.
  • d) Thefts, threats and intimidation.
  • e) Money laundering.
  • f) Engaging in or facilitating scams.
  • g) Sexual advances between drivers and customers, whether consensual or otherwise.
  • h) Avoid asking overly personal/sensitive questions or commenting on anyone’s appearance.
  • i) Refrain from contacting customers after the trip for personal reasons.
  • j) In disputes, avoid taking matters into your own hands.

Examples of Infringement

  • i. Committing criminal acts on the platform, including physical or sexual assault, rape, murder, or kidnapping.
  • ii. Engaging in sexual advances.
  • iii. Explicit staring, leering, or making inappropriate gestures.
  • iv. Verbal or written harassment, threats, or intimidation via phone calls, messaging apps, or social media.
  • v. Use of vulgar, rude, or inappropriate language towards customers.
  • vi. Any form of physical or in-person harassment.
  • vii. Contacting or stalking customers after completion of bookings for personal reasons, either online or in person.
  • viii. Possession of weapons such as guns, pepper spray, batons, or knives.
  • ix. Possession of illegal drugs or committing any drug-related offenses.
  • x. Being under the influence of drugs or alcohol during a Geolah booking.
  • xi. Intentional or attempted use of the Geolah app for criminal activities such as drug trafficking, money laundering, or transporting illegal goods.
  • xii. Defamation and spreading false or harmful information about Geolah.

6. Practice Good Road Safety

  • a) Avoid all traffic violations such as reckless driving.
  • b) Comply with regulatory and traffic laws.
  • c) Obey road signals and traffic lights.
  • d) Use hands-free kits while operating your vehicle.
  • e) Ensure customers wear seatbelts.
  • f) Always wear a seatbelt or helmet.
  • g) Take sufficient breaks to avoid fatigue.

Examples of Infringement

  • i. Causing injury, permanent disability, or death to customers, third parties, or pedestrians.
  • ii. Operating a vehicle without a valid license or insurance.
  • iii. Exceeding speed limits on roads or footpaths.
  • iv. Driving or riding without a seatbelt or helmet.
  • v. Engaging in distracted driving or riding.
  • vi. Reported unsafe driving or riding behavior.
  • vii. Intentionally concealing your vehicle registration plate.

7. Vehicle Maintenance & Inspection

  • a) Keep your vehicle in good operating condition.
  • b) Adhere to industry safety standards and local regulations.
  • c) Comply with the Land Transport Authority vehicle inspection framework.

Examples of Infringement

  • i. Internal or external damage affecting vehicle quality or safety (e.g., cracked windscreen, malfunctioning doors or windows, non-working air conditioning).
  • ii. Using a different vehicle or license other than indicated in the app.
  • iii. Allowing others to operate your vehicle for Geolah bookings.
  • iv. Ensure you use the correct mode of transport as registered with Geolah.
  • v. Avoid sharing the vehicle during bookings.
  • vi. Refrain from smoking or vaping in the vehicle.
  • vii. Maintain cleanliness inside the vehicle.

8. No Fraudulent Activities

  • a) Do not share or create duplicate accounts.
  • b) Use only the official Geolah app from Google Play or the Apple Store.
  • c) Refrain from using applications or devices that modify Geolah’s intended user experience (e.g., location spoofing apps, rooted or jailbroken devices).
  • d) Refrain from using fake apps or any unauthorized methods to manipulate or hack into the Geolah app. Such actions can compromise the platform's integrity and put user security and data at risk.

9. Booking Etiquette

  • a) Always pick up customers or orders promptly; do not complete bookings without fulfilling the service.
  • b) Provide truthful information when creating or accessing your account and when disputing charges or fees.
  • c) Use offers and promotions as intended.

10. Avoid Overcharging

  • a) Avoid overcharging customers.

Examples of Infringement

  • i. Avoid manipulating incentives, fares, or earnings (e.g., conspiring with others, or creating false accounts).
  • ii. Do not deliberately use faulty devices that may impair GPS.
  • iii. Do not falsely complete trips without reaching the actual pickup or drop-off points.

11. Confidentiality of Personal Data

  • a) Keep all personal data (such as names, mobile numbers, and addresses) confidential.
  • b) Unauthorised collection, use, or disclosure of user data is strictly prohibited.

Examples of Infringement

  • i. Avoid sharing customers or ride details without consent.
  • ii. Do not use non-LTA-approved inward-facing cameras.
  • iii. Refrain from recording audio or video illegally using concealed or disguised devices.

12. Additional Items

  • a) Lost Items: Report lost customers' items promptly and make efforts to return them.
  • b) Vehicle Maintenance: Adhere to local vehicle inspection requirements and maintain your vehicle according to industry standards.
  • c) Technology: Use the official Geolah app and avoid using unauthorized tools or apps that may compromise the platform's integrity.

By partnering with Geolah, you agree to abide by this Code of Conduct. If you have any questions or concerns, please refer to our FAQs or contact our support team. 

2 Leng Kee Rd,

Thye Hong Centre #04-10

Singapore 159086

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