A cancellation fee compensates drivers for their time and effort. Grace Period: All cancellations made within 3 minutes of matching are not chargeable.
Post-Arrival Cancellation: If the driver has marked “Arrived” at the pick-up point and no-show from passenger, the passenger will be charged a cancellation fee of $3.00.
Waiting & Cancellation: If the driver has marked “Arrived” at the pick-up point & waits for > 3 minutes, the passenger will be charged a cancellation + waiting fees of S$3.00 + $3.50 per 3 minutes block.
