If you’ve arrived at the pickup point but can’t find your customer, don’t worry. Here’s what you have to do:
- Tap on ‘I’ve Arrived’ and an automated message will be sent to the passenger to alert them to head to the pickup point.
- You may also contact your passenger directly by calling or starting a chat.
- In the event that the passenger does not arrive after the waiting time and remains uncontactable, you may cancel the booking and select the reason ‘Passenger no-show: cancellation rate not affected’. This will not affect your cancellation rating.
- Before cancelling the ride, make sure that:
- You’re waiting for the passenger at the correct pickup point.
- You have been waiting at the pickup point for more than 5 minutes.
