The fastest way to find or retrieve a lost item is to contact the driver directly:
- Tap on Trips → Activities → History → Contact Driver
If the Item is Found:
- Arrange privately with the driver to return the item in a timely manner.
- We recommend compensating the driver partner for the trip, based on the distance from their location to yours (recommended minimum fare of $25-$30 to cover the driver’s time).
If the Item is Not Found or your trip has ended more than 24 hours ago:
- Lodge a police report.
- Send a copy of the police report to support@geolah.com
Geolah cannot guarantee that the driver partner will have your item or be able to return it immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons.