Geolah understand you’ve misplaced an item and might be upset. We prioritize finding it for you. The chat and call function with your driver will only be available for 24 hours. To ensure a smooth retrieval, please make necessary arrangements and share contact details with the driver before the chat log disappears. Passengers are responsible for contacting the driver for any lost & found items.
Trip ended less than 24 hours ago
The fastest way to find or retrieve a lost item is to contact the driver directly.
- Tap on Trips > Activities – History – Contact Driver
If an Item is found
- Arrange with the driver privately for the return of the item in good time.
- We recommend that you compensate the driver for the trip, based on the distance from his/her location to yours (recommended minimum fare of $25-$30 to compensate for the driver’s time.)
If the Item is not found
- Lodge a police report
- Send a copy of the police report to support@geolah.com
Taxi Companies Customer Service Centre:
- Comfort Delgro: 6552 4525
- Strides Premier Taxi: 6363 6888
- Prime Taxi: 6898 2000
- Trans-cab: 6555 6666
Geolah cannot guarantee that the driver will have your items or be able to return them immediately. Perishable items, along with their containers, will be disposed of immediately due to health and safety reasons.
