Will the cancellation policy be changed?
Our cancellation policy may be reviewed and adjusted in the future. Rest assured, Geolah is a platform that is always listening and improving. With your support, we can create a positive, sustainable, and trust-driven ride-hailing ecosystem together!
What should I do if I need to cancel because I realized I’m too far away after accepting a job with Geolah?
The estimated distance to the pick-up point is shown on the job card before you accept the job. It is your responsibility to ensure that your GPS is accurate so that the job cards you receive are within a reasonable distance. Therefore, a $1 fee will still apply if you cancel the job.
Are additional fees included in the base fare?
Surcharges, such as ERP or any other additional fees are not included in the base fare and should be added at the end of the trip.
What happens if I forget to enter the Waiting Time Fee?
Geolah will not be responsible for reimbursing the waiting time fee. Drivers are encouraged to input the waiting time fee upon drop-off, as we cannot charge the customer once the trip has ended.
How do I enter the Cancellation Fee?
Drivers will be prompted to specify the reason for cancellation. A $3 cancellation fee will be automatically applied if the driver cancels after waiting for more than 3 minutes. Cancellations due to no-shows will also be added to the driver’s account.
How are trip fares determined?
Fares are calculated based on the distance traveled between the pickup and drop-off locations. The fare depends on the service type and may be influenced by surge pricing. The flag-down fare and standard booking fees, including platform fees, apply.
How do I enter the Waiting Time Fee?
Drivers are required to input the wait time fee upon dropping off customers. You may also refer to the driver’s handbook.
Extra Income and Earnings
Wait time & Cancellation fees: Wait Time Fees Cancellation Fees Free Grace Period Fees Free Grace Period Fees Within 3 minutes upon: 1) Partner driver’s arrival at pick up location After 3 minutes of grace period: 1) $3.50 per 3 minutes block Within 3 minutes upon: 1) Partner driver’s acceptance of booking 1) After partner driver’s acceptance: $3 per […]
What is the cleaning fee if the customers make a mess in the car?
Customers will be charged a cleaning fee of up to $120 for excessive messes to cover reasonable cleaning costs. Excessive messes include, but are not limited to, vomiting, stains, or pet waste. Please note that the final amount is determined solely based on the cleaning receipt issued by the cleaning company. Partner drivers must submit […]