Confirm with the customer that they acknowledge it’s a cash ride before starting the trip. If they refuse to pay,

Case reviews typically take up to three business days. You will receive a notification in the app once a decision

Non-payment of street-hail or ride-hail fares is an offence under the PTC Act. A person guilty of an offence is

 Yes, customers with multiple fare evasion incidents may face permanent suspension of their accounts. 

Geolah will review your case and take appropriate action. If necessary, the customer’s account may be suspended, and compensation will

Before starting the ride, always ensure the booking is labeled as “Cash Payment.” If a customer refuses to pay, report

Compensation is assessed on a case-by-case basis, depending on the investigation and the submitted police report. Please note that this

Geolah operates on a 0% commission model. In addition to contributing to your CPF/Medisave on your behalf, there will be