What are Geolah’s customer service operating hours?
Geolah’s customer service team is operational from Monday to Friday, 9:30 AM to 6 PM. Please note that our support services are unavailable on weekends and public holidays.
What is Contactless Delivery?
Contactless Delivery (CD) is a feature that allows you to request Geolah drivers to leave your parcels in a safe location if you are not at home. You can enable (CD) through the Geolah app and specify your preference for the driver to leave the parcel in a safe place, with a neighbour, or with […]
What are the prohibited items for delivery?
You may refer here for the full list of items that are prohibited for delivery. Please comply with the guidelines.
How to communicate with a Geolah partner driver
You can communicate with your partner driver using the in-app call and messaging functions.
Will the partner driver help move my items?
For bicycle, motorbike and car, the price includes door to door delivery. For van and lorry services, it includes loading and unloading onto/from the vehicle. Additional charges apply for extra help to bring items to your doorstep.
What’s the maximum size and weight allowed for a package?
Services Distance Weight limit Size limit Suitable for Up to 2 Pets Rent trolley Bicycle 701m to 3km Up to 5kg 20 × 20 × 15 cm Documents, Smaller Parcels, Food & Groceries etc No No Motorcycle Island wide Up to 10kg 40 × 40 × 30 cm Documents, Parcels, Groceries, Food, Small Electronic device […]
Does Geolah offer multiple drop deliveries?
Yes, Geolah enables multi-stop deliveries to a maximum of 10 locations per trip. Please note that these multi-stop deliveries can only be initiated and managed through the app.
What are Geolah’s operating hours?
Geolah’s transport and delivery services are operational 24/7.
How do I know if my parcel has been delivered?
The status of your delivery will be promptly updated within the mobile app. Upon successful delivery, you will receive both a mobile notification and email confirmation. You can access delivery details, including the recipient’s name, their signature as proof of receipt and the precise date and time of delivery.
Can I modify my order details?
Unfortunately, once you’ve confirmed your order, any subsequent modifications to the order details are not possible. Should you require adjustments, we recommend cancelling the existing order and placing a new one with the desired changes.