Yes, the driver partner of the van or lorry will need to assist in loading and unloading of the goods.

For the loss of packages, driver partners will bear the compensation as you are responsible for the delivery of the

Please do not make changes to the delivery timing with the customer, it will cause inconvenience to the customer. If

You must take a clear photo of the parcel in a well-lit area during both the pick up and drop

To return the item, please submit a ticket in the app and bring it to our Geolah office immediately.

If the sender/recipient is absent or unreachable, attempt to contact them again via call or in-app chat. If you still

If you’re unable to find the pickup/drop-off location, please get in touch with the sender or recipient for clarification, via