What should I do if the app is stuck and I can’t pick up or drop off?
If you’re unable to pick up or drop off because the app is stuck, try the following steps. If your app starts working again at any point, you can stop and don’t need to continue further. For iOS For Android: If the issue persists, you may need to contact Geolah support for further assistance.
Why can’t I see the booking or order card?
Try the following steps. For iOS: Close the Geolah App completely. Restart your phone. Uninstall/Re-install the Geolah App from the Store. For Android: Open your phone’s “Settings” – “Geolah App” – “Storage” – “Clear Cache” Uninstall/Re-install the Geolah app from the Store. If you’re still not receiving bookings or alerts, you may need to contact […]
What is the statutory age limit for obtaining a TDVL?
The maximum age for TDVL holders is 75 years old.
How long does it typically take for LTA to approve an application?
LTA typically takes 30 working days to process a PDVL/TDVL application, provided all necessary documents are submitted.
How can I report a map or location issue?
Please check your app settings and enable location services. This will help us provide you with accurate maps and directions. If you have any issues or suggestions, please contact us here
What is the duration of the TDVL or PDVL course?
TDVL: 25 hours (16 classroom hours + 9 self-study hours). PDVL: 10 hours (8 classroom hours + 2 self-study hours)
How long is a TDVL or PDVL valid, and will holders need to attend refresher courses?
A TDVL or PDVL is valid for three years. Holders must attend refresher courses every six years.
What medical requirements must be met to renew a TDVL or PDVL?
Applicants aged 50 and above must undergo regular medical exams: Ages 50–64: Every 2 years. Ages 65+: Annually. Ages 70, 73, 74: Additional on-road driving tests are required.
Why can’t I download or update the Geolah app?
You won’t be able to install or update the Geolah app if your device is running the following Operating System (OS) versions: Android 4.x & below iOS 11 & below If you have an older version of the app installed, you can still use it to receive jobs, but you won’t be able to update […]
When is the renewal deadline for a vocational licence?
LTA will notify you 1–2 months before your licence expires. Ensure you meet the stated requirements to renew. If you lose the notice, contact LTA. Drivers may hold a vocational licence up to 75 years old.