Insurance for Parcel Delivery - Geolah

Deliver Parcels Safely & Securely

Opt-in to insure your parcels up to S$1,000 against loss and damage during delivery. Protect your valuables today!

Protect My Delivery

Book Your Delivery

Click on Parcel Protector (Standard or Premium)

Coverage S$500 to S$1,000 per order

Parcel Insurance

Type	Plans	Coverage	Rates Per Booking	Parcel Limit Claim Amount
Auto Opt-in	Basic	For accidental lost or damaged parcels during delivery or transit.	$1.50	$100.00
Opt-in	Standard	For accidental lost or damaged parcels during delivery or transit.	$3.00	$500.00
Opt-in	Premium	For accidental lost or damaged parcels during delivery or transit	$4.80	$1,000.00

Summary of protector terms:

Your parcels are automatically insured for up to S$100.00 per trip against accidental loss or damage during delivery or transit, subject to liability limits.
If you are delivering valuable items and wish to increase your coverage for SGD500.00 & SGD 1,000, you can opt-in for Standard & Premium Parcel Protector during the booking process. Note, up to $50 access for any claims submitted.

Claim Process

In the event for lost & damage parcels

Initial Consultation

In the event of loss or damage, claim form must be submitted to Etiqa within seven (7) days from Geolah delivery completion date, failing which the claim will not be admissible

Document Submisson

Customers are to submit the following supporting documents for review to nonmotor@etiqa.com.sg and cc support@geolah.com

Download

To download the claim form,   click here

You’re All Set

Stay calm, you will be contacted if more information is required.

*Report all incidents to Etiqa by submitting the claim report no later than 7 days after the delivery date.
Incomplete or inaccurate submissions may result in longer processing time or void.

Documents Checklist

Geolah will issue the master policy number in the claim form

Documents Needed

Proof of value (item’s value)
Parcel content (item’s descriptions)
Photo of parcels content and parcel packaging.
Police report for parcel value S$100 or above
Sender details/Delivery receipt and Trip/Job ID
Description of parcels/quantity/date of loss

Failed

Safety & Compliance

Prohibited & Dangerous Items

Dangerous Goods but not limited to explosive or flammable substances
Alcohol, Food & Beverages, Groceries
Livestocks (i.e. any animals/pets)
Musical instruments, Plants / flowers
Narcotics and psychotropic substances
Obscene or immoral articles / materials

Coins, bank notes and high value valuables
Gold, jewelry, watches, precious stones, gems
Art pieces, artefacts and luxury goods
Mails/letter/sensitive documents
Personal effects (i.e. household items during removal)

Frequently Asked Questions

What is ride protector?

Ride Protector is a Group Personal Accident coverage that safeguards both drivers and customers against Accidental Death and Permanent Disablement during any trip arranged through the Geo Lah mobile application.

How do I know if I’m covered?

Who is eligible to opt-in?

The policy is underwritten by Etiqa Insurance Pte. Ltd. Geo Lah Pte. Ltd. is the group policy holder of this policy. This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Etiqa or visit the General Insurance Association (GIA) or SDIC web-sites (www.gia.org.sg or www.sdic.org.sg).